Customer satisfaction is always our top priority, so we offer: 30 Days Return Warranty. Customers can contact us within 30 days from delivery date to request a return & exchange.
How to Start a Return & Exchange?
1. To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
3. We do not offer Freight To Collect (FTC) or Cash on Delivery(COD) service for returns. The returns will be made at your own cost.
4. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
5. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
6. If you have any other questions, do not hesitate to contact our customer service at firstname.lastname@example.org, we will reply to you asap.